FAQ

How long will it take to receive my Baby Genius items?

To estimate how long it will take to receive your Baby Genius item, begin by factoring in 3-4 business days for processing. If your Baby Genius product will be personalized, it is safest to assume it will take 4 days to process. Add processing time to the shipping time estimates below to determine how long it will take to receive your product.

All products except Baby Genius Toys are sent via the United States Post Office and take approximately 5-7 days to arrive once they are shipped. In general, Baby Genius orders take between 8 to 11 business days to process and deliver.

Baby Genius Toys are sent via UPS. See the map below for shipping time estimates on Baby Genius Toys.

How will I know when my order has been shipped?

You will receive notification, via email, that your item has shipped and will include tracking information for UPS orders. If you have trouble collecting that information you can always call one of our customer service reps and they will track it for you.

How can I track my order?

All Baby Genius products except Toys are sent via USPS and currently cannot be tracked. However all Toy products are sent via UPS and your shipment notification will provide a link allowing you to track your item on the UPS site.

Can I return items?

Unopened and defective product purchased from babygenius.com can be returned. Simply send the defective or unopened product along with your order information to: Except where there is a quality concern, personalized items cannot be accepted for return. If your order is not 100% free from defects you may return it, in new condition for a replacement or refund.

What if I am not satisfied with my order?

We stand behind the quality of every Baby Genius product. If your order is not 100% free from defects, you may return it in new condition and in it original packaging for a prompt exchange for the same item. Personalized items cannot be accepted for return except when there is a quality concern as mentioned above.